What is YOLO REPUBLIC®?

YOLO REPUBLIC® is an Australian premium menswear brand focused on quality, comfort, timeless design and a philosophy of living with purpose.

Where is YOLO REPUBLIC® based?
YOLO REPUBLIC® is an Australian business. Orders are dispatched from Australia using Australia Post.

How can I contact YOLO REPUBLIC®?
For general enquiries, orders, returns, exchanges or any other assistance, please contact us at:

Email:
contact@yolorepublic.com.au

Text on WhatsApp:
0494 817 021

Our customer service team will assist you as soon as reasonably possible.

How do I place an order?

Select your preferred product, choose your size and quantity, add the item to your cart and proceed to checkout. Follow the checkout instructions to complete your purchase.

You will receive an order confirmation after your order has been successfully placed.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at:

Email:

contact@yolorepublic.com.au

WhatsApp (Text Only):

0494 817 021

We will try to accommodate your request where possible. However, once an order has been processed, packed or dispatched, we may not be able to change or cancel it.

If the order has already been dispatched, you may use our return process where applicable.

I entered the wrong delivery address. What should I do?

Contact us immediately at

contact@yolorepublic.com.au

or

WhatsApp: 0494 817 021 (Text Only)

with your order number and the correct address.

We will try to update the address before dispatch. Once an order has been dispatched, we may be unable to change the delivery address.

What delivery service do you use?

YOLO REPUBLIC® uses Australia Post for order delivery.

Is shipping free?

Yes. YOLO REPUBLIC® currently offers free standard shipping on orders.

Shipping promotions may change from time to time. Any applicable shipping offer will be displayed on our website at the time of purchase.

How long does dispatch take?

Orders are generally processed and dispatched within 1–2 business days, subject to order volumes, stock availability and circumstances outside our reasonable control.

How long does Australia Post delivery take?

Delivery times depend on your location, Australia Post's network and other circumstances.

Once your order has been dispatched, you will receive tracking information where available.

Delivery estimates provided by Australia Post are estimates only and are not guaranteed delivery dates.

Can I track my order?

Yes. Where tracking is available, you will receive tracking information after your order has been dispatched.

You can use the tracking information provided to monitor your delivery through Australia Post.

What happens if my parcel is delayed?

If your parcel is delayed, please check the Australia Post tracking information first.

If you believe there is an issue with your delivery, contact us at

contact@yolorepublic.com.au

or

WhatsApp: 0494 817 021 (Text Only)

and we will assist where reasonably possible.

What is YOLO REPUBLIC®'s Return Policy?

We offer a 30-day return period for eligible purchases.
If you change your mind about your purchase, you may request a return within
30 days of receiving your order, subject to our return conditions.

Are Returns Free?

Yes. YOLO REPUBLIC® currently offers free returns. We want you to love your YOLO REPUBLIC gear. If you aren’t 100% satisfied, we offer a straightforward return process.

• Free Returns: Free returns are available on all orders within 30 days of delivery. Your first return label is free.
• Additional Returns: If you have multiple items in a single order, please try to return them together. While the first return label is free, a $10.00 standard fee will be charged for any subsequent return labels requested for the same order.
• Condition of Items: To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

Please contact us at
contact@yolorepublic.com.au
or on WhatsApp at 0494817021 (Text Only) before sending an item back so that we can provide the appropriate return instructions.

How Do I Request a Return?

Please email:

contact@yolorepublic.com.au

Include:

• Your order number
• Your name
• The item(s) you wish to return
• The reason for the return
• Any relevant photographs if the item is damaged, faulty, or incorrect.

We will provide return instructions and, where applicable, a return label.

How Long Do I Have to Return an Item?

Our change-of-mind return period is 30 days from the date you receive your order. Please contact us within this period if you wish to make a return.

What Condition Must My Return Be In?

For a change-of-mind return, items should generally be:

• Unworn
• Unwashed
• In original saleable condition
• Free from stains, odours, makeup, pet hair, or other marks
• With original tags attached where applicable
• Returned with original packaging where possible Items that have been worn, washed, damaged, or altered may not qualify for a change-of-mind return.

Can I Return Sale or Promotional Items?

Yes, unless the relevant promotion specifically states otherwise, change-of-mind returns may be available for promotional or discounted items subject to our return conditions.

What If My Item Is Faulty?

Please contact us at
contact@yolorepublic.com.au
as soon as possible. Please provide your order number and, where practical, photographs or a description of the issue.

We may need to assess the product before determining the appropriate remedy.

What If I Received the Wrong Item?

Please contact us at
contact@yolorepublic.com.au
as soon as possible. We will work with you to resolve the issue.

What If My Item Arrives Damaged?

Please contact us as soon as possible and provide photographs of the product and packaging where possible. We will assess the issue and assist with the appropriate resolution.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may include credit/debit cards and other payment providers offered through our website.

Is my payment information secure?

Payments are processed through our payment providers and appropriate security measures are used to protect payment and personal information.

YOLO REPUBLIC® does not intentionally store complete payment card details on its own systems where those details are handled directly by the relevant payment provider.

Do you offer exchanges?

Where possible, we may assist with exchanges subject to stock availability.

Please contact

contact@yolorepublic.com.au

before returning the item.

What if I ordered the wrong size?

If the item meets our change-of-mind return conditions, you may contact us within the 30-day return period to arrange a return.

You can then place a new order for the preferred size, subject to availability, or discuss available options with our customer service team.

How do I choose the right size?

Please refer to the size guide on the relevant product page before placing your order.

If you are unsure about sizing, contact us before ordering and we will do our best to assist.

Are product colours exactly as shown online?

We make reasonable efforts to display product colours accurately.

However, colours may appear slightly different depending on your device, screen settings, lighting and other factors.

Are product measurements exact?

Measurements provided on our website are intended as a guide and may have minor variations due to manufacturing processes.

Please refer to the individual product's size guide before ordering.

Will products always be available?

No. Some products, colours and sizes may be limited or may sell out.

We may discontinue, replace or update products from time to time.

Do you offer promotions?

From time to time, YOLO REPUBLIC® may offer promotional discounts, special offers, free shipping, limited-time campaigns, discount codes or other promotional incentives.

Can promotional offers be changed?

Yes.

Promotions may have specific:

• Start and end dates
• Product exclusions
• Minimum spend requirements
• Discount limits
• Usage limits
• Stock limitations
• Customer eligibility requirements The specific terms displayed with a promotion will apply to that promotion.

Can YOLO REPUBLIC® cancel or change a promotion?

We may modify, suspend or end a promotion where reasonably necessary, including because of technical issues, pricing errors, suspected misuse, stock limitations or circumstances outside our reasonable control.

However, we will not use a promotion policy to remove or restrict rights that consumers have under Australian law.

Can I use multiple discount codes?

Unless expressly stated otherwise, only one promotional discount code may be applied per order.

Specific promotional terms displayed at checkout or alongside a promotion will take precedence for that promotion.

Can I use a discount code after placing my order?

Discount codes generally cannot be applied retrospectively to orders that have already been placed.

Are promotional items refundable?

Our standard 30-day change-of-mind return policy may apply to promotional purchases, subject to the applicable return conditions.

Can product prices change?

Yes.

Prices may change from time to time. The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to any obvious pricing or technical error.

What happens if there is an obvious pricing error?

If a product is accidentally displayed at an obviously incorrect price due to a technical or human error, we may need to investigate and contact affected customers before fulfilling the order.

Can YOLO REPUBLIC® change its products?

Yes.

We may update, modify, discontinue or introduce products, colours, sizes, materials, packaging and other product features from time to time.

Where an order has already been accepted, any changes will be handled in accordance with applicable law and the circumstances of the order.

What if I have a problem with my purchase?

Please contact us first at:

contact@yolorepublic.com.au

We will work with you to resolve the issue.

Can I unsubscribe from marketing emails?

Yes. Where marketing emails are sent, you can generally unsubscribe using the unsubscribe option included in the communication.